Solutions
Better engagement. Less administration. Clearer evidence.
ConsultOnline helps you explain development proposals, reach local people and turn their feedback into useful evidence. From creating the consultation website to keeping residents informed as a scheme progresses, it brings the work together in one accessible, branded platform.
Make complex proposals easier to understand
Help residents understand what is proposed, how it could affect them and where their views can influence the scheme.
How it’s done: image-led storyboards, virtual exhibitions and project videos explain the proposals in accessible formats. A chatbot trained on the project documents helps visitors find answers to their questions.
Reach beyond the usual voices
Give more people an opportunity to participate, including those who rarely attend exhibitions or respond to conventional consultations.
How it’s done: residents can take part at a time that suits them, with translation options, quick polls and detailed surveys. Create leaflets and hoarding designs through the dashboard, then use the print-and-post service or download print-ready files to connect offline publicity with online participation.
Reduce the time spent setting up and managing consultation
Bring the website, publicity and feedback into one place, making consultation easier to deliver and oversee.
How it’s done: upload a Design and Access Statement and ConsultOnline extracts the key information and pictures to create a draft website. Review each page, make changes and check it against the original document. Video guides throughout the dashboard support you as you work.
Understand what matters locally
Move from individual comments to a clearer picture of residents’ priorities, concerns and support.
How it’s done: combine quick reactions with detailed survey responses and a priorities tool. Dashboard reporting brings the findings together, helping the project team understand the feedback and consider its response.
Demonstrate genuine local participation
Build a clearer understanding of who has taken part and their connection to the consultation area.
How it’s done: letters sent through ConsultOnline can carry personal registration codes. Residents use these to confirm that they live at the address contacted, providing evidence that responses come from genuine local residents.
Keep people informed as the scheme progresses
Maintain a useful connection with the community beyond the initial consultation, helping residents follow progress and understand what happens next.
How it’s done: use the project website to share updates, explain how feedback has been considered and provide construction information.
Who we help
Built for everyone in the planning process
From housebuilders and masterplanners to architects, consultancies, local authorities and community organisations, ConsultOnline adapts to the level of support, branding and functionality your consultation needs.
Housebuilders & mixed use developers
Present your proposals, understand local priorities and demonstrate how feedback has shaped your plans. ConsultOnline helps you reach more people and produce clear consultation reports.
Masterplanners
Gather feedback on emerging masterplans, explore community priorities and support design review panels with structured online comments. Bring responses together to inform the next stage of design.
Architects
Show your designs through interactive, image-led presentations and gather focused feedback from communities and design review panels. Understand responses to specific features as your proposals evolve.
PR and public affairs consultancies
Create branded consultation websites for your clients, broaden participation and track responses through a simple dashboard. Flexible reporting supports your engagement strategy and saves time.
Planning consultancies
Manage online consultation, gather feedback on proposals and produce reports to support planning applications. Give clients clear oversight while keeping engagement organised and accessible.
Community Groups
Encourage and analyse community feedback on neighbourhood plans and design statements, using engaging feedback tools and multilingual support.
Housing Associations
Engage tenants and residents on regeneration plans, collect location-based feedback and understand the demographics of those taking part
Infrastructure developers
While statutory pre-application consultation for DCO applications is no longer required, government guidance strongly encourages early, proportionate and meaningful engagement. ConsultOnline makes it accessible, flexible and easy to evidence.
Local authorities
Gain feedback on existing and proposed sites using branded microsites. Build relationships with the wider community through appealing and interactive engagement tools.
Land promoters
Build familiarity with emerging proposals and create a more constructive context for a future planning application. Identify local priorities, address concerns and gather evidence to support site promotion.
Choose the support that suits your team
Access the tools to manage consultation yourself or bring in experienced support to deliver it for you. Choose from Essential, Enhanced and Bespoke packages, with your branding and a level of support suited to the project.